Consumer protection

In the area of consumer protection, we offer an assessment and advice on compliance with consumer rights regulations. Our team conducts a thorough review of business practices, service policies, terms of sale and warranty conditions to ensure that they are aligned with Colombian regulations and best market practices. This initial assessment allows our clients to identify areas for improvement and establish policies that protect both their interests and those of their consumers.

In addition, we provide advice on advertising and promotion , ensuring that marketing and advertising campaigns comply with the principles of truthfulness, transparency and non-deception established by law. Our team reviews and advises on the preparation of advertising materials, labels and promotional terms, ensuring that the information presented to the consumer is clear, accurate and complete, thus avoiding sanctions or conflicts due to misleading advertising.

In the event of conflicts with consumers, we offer representation and advice in claims and defense processes before consumer protection authorities . Our team is prepared to accompany our clients in the management of complaints and claims, seeking to resolve conflicts quickly and amicably. If necessary, we represent our clients before the Superintendence of Industry and Commerce (SIC) and other regulatory entities, ensuring a solid defense of their rights.

The Consumer Protection service at Arrubla Devis offers our clients several important benefits for managing their consumer relations and regulatory compliance. One of the main benefits is the reduction of the risk of sanctions and legal conflicts . By implementing consumer protection policies that comply with current regulations, our clients minimize the risk of facing administrative sanctions or lawsuits for non-compliance, ensuring a safe and stable business environment.

Another benefit is improved consumer trust and loyalty . Transparency and respect for consumer rights are key elements in building a relationship of trust with customers, which translates into a better reputation and consumer loyalty. Our clients are supported by a consultancy that promotes good practices in customer service and complaints management, strengthening their image in the market.

In addition, Arrubla Devis clients benefit from fast and effective conflict management , as our team is responsible for managing claims and defending the company's rights in the event of disputes. This not only allows for more agile resolution of problems, but also reduces the impact that conflicts can have on the company's operation and reputation.

Our approach to consumer protection is based on a detailed process tailored to the specifics of each client and sector. We begin with an assessment of the client's business policies and practices , reviewing key aspects such as service contracts, sales conditions, warranties and return policies. Based on this assessment, we develop personalized recommendations and strategies to ensure compliance with consumer protection regulations.

We then assist in the implementation of policies and procedures that promote a transparent and fair relationship with the consumer. Our team prepares and reviews contracts, labels and advertising material, ensuring that all information is aligned with regulations and easily understandable for the customer.

In the event of disputes, we provide advice and representation in the resolution of complaints , negotiating amicable agreements where possible and representing the client in administrative proceedings before consumer protection authorities if necessary. We also offer regular training for customer service teams, reinforcing service practices and ensuring that employees understand regulations and consumer rights.